La Monarca Bakery works to ensure all packages are shipped in a timely fashion. Due to restrictions from the COVID-19 ordinances, there may be some delays in shipping. NOTE - PLEASE EXPECT delays in shipments due to the COVID-19 pandemic.
REFUND/CANCELLATION AND RETURN POLICY:
All returns/cancellations or refunds are subject to review and will be resolved on a case-by-case basis.
If something doesn’t work out, we will review your case for possible refund. In order to start this process, you must:
- Start the return process within 15 days of receiving your item.
- Product must be in new or unused condition, with all original packaging.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item.
Please contact firstname.lastname@example.org if you need to return an item outside the 15 return time frame.