La Monarca Bakery works to ensure all packages are shipped in a timely fashion. Due to restrictions from the COVID-19 ordinances, their may be some delays in shipping. NOTE - PLEASE EXPECT delays in shipments due to the COVID-19 pandemic.
REFUND/CANCELLATION AND RETURN POLICY:
All returns/cancellations or refunds are subject to review and will be resolved on a case-by-case basis.
If something doesn’t work out, we will review your case for possible refund. In order to start this process, you must:
- Start the return process within 15 days of receiving your item.
- Product must be in new or unused condition, with all original product inserts and accessories.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We award a partial refund for opened or used products.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item.
Please contact Customer Care if you need to return an item outside the 15 return time frame.